Login |  Register




Post new topic Reply to topic  [ 2 posts ] 
Author Message
 Post subject: Microsoft offers to just 'Fix it'
PostPosted: Fri Feb 06, 2009 10:12 pm 
The Lord of Destruction
User avatar
Joined: Mon May 08, 2006 11:51 pm
Posts: 31626
Location: South of Heaven
Favorite Band: Pinkmaiden Rainsabbath Zeppepriest
CNet News/Beyond Binary wrote:
Microsoft offers to just 'Fix it'
Posted by Ina Fried - February 5, 2009 4:00 AM PST


When people encounter a problem with their PC, they often go to the Web and do a search to see if others have had the problem. If they are lucky, someone has found a fix and listed the steps on either a support document or within a user forum.

Now, they may have an even better option.

Over the past six weeks, Microsoft has quietly added a "Fix it" button to a few of the thousands of help documents on its Web site. When clicked, the computer then takes all the recommended steps automatically.

"If we know what those 15 steps are why shouldn't we just script it," said Lori Brownell, Microsoft's general manager of product quality and online support

The "Fix it" option is still fairly rare, showing up in around 100 different help documents. The effort is growing rapidly, though, up from just four such fixes when the program quietly began in December.

Microsoft continues to offer users the option of doing things on their own if they either don't trust Microsoft or just like being in control.

"We're not trying to hide anything," she said.

The first fixes included a number of common issues, including restoring a missing Internet Explorer icon to the desktop, how to enable the DVD library in Vista's Windows Media Center as well as what to do when encountering the error message in Street & Trips 2008 that "Construction information for routes could not be downloaded"

For now, Microsoft is having to go back and search its archives to see which of its problem solving tips can be automated. Eventually, it hopes to create the automated fixes at the same time the help articles are created.

Where it can, Microsoft is also adding the "Fix it" option into the error reporting tool built into Windows. Initially, all users could do when a program crashed was send a report to Microsoft. More recently, the system has started checking to see if there is any information on the issue. Next up, said Brownell, is offering the option to have the issue solved automatically.

Long term, the company has even broader hopes.

While it would like to just eliminate bugs and glitches, Brownell said that is not an attainable goal.

"We'd love for our customers to never have problems," she said. "We'll never ship bug-free software as hard as we try."

Instead, she said she is aiming for a day when Microsoft's products themselves will be able to spot problems and proactively offer fixes. As an example, she noted that in Exchange, it's a pretty safe bet that once one gets low on disk space, bad things will happen. Making sure that users take action before problems occur is an example where the company is headed.

Another example, she said, would be for Microsoft to be able to notify users if they are running two drivers that others have found to conflict with one another. Assuming the appropriate privacy safeguards were in place, Brownell said it would be great for the user to be alerted and offered a fix before a problem occurred.

That proactive world is still largely a vision rather than a reality. That said, Brownell said that the company is putting in place some of the plumbing necessary to make such things possible.

With Windows 7, Microsoft has added an "action center" that Brownell said offers the underlying capability needed to serve up fixes within the operating system. She said that she would expect some opportunities for that over the life of the product, though the current beta version of Windows 7 has few examples of that.

Personally, I'd just like to see the "Fix it" button extended to other areas of my life. I'd really like one that would make travel plans, fill out my expense reports and hire a plumber. That would make me (and my partner) much happier.

For what would you like to see a "fix it" button?


[url=http://news.cnet.com/8301-13860_3-10157210-56.html?tag=nl.e432]Source[/url]


Personally, I'd just rather the friggin' thing didn't break in the first damn place... :rant1:

:lmao:


:BB Cyberworld

_________________
"I told you... that we could fly... 'Cause we all have wings... but some of us don't know why..."
~ Michael Hutchens (RIP)


"Life is what happens to you while you're busy making other plans..."
~ John Lennon (RIP)


"Don't get cute... Don't get funny now... It's later than you think..."
~ Greg Kihn


"As we celebrate mediocrity... all the boys upstairs wanna see...
How much you'll pay... for what you used to get for free..."

~ Tom Petty


Image

"I think you'd better ask yourself... before you criticize me...
Are you a victim of the System... or the Powers-That-Be?
If there was nothing to gain... would you do it for free?"

~ Sammy Hagar


"I was glad to come... I'll be sad to go... So while I'm here... I'll have me a real good time..."
~ Rod Stewart (The Faces)


"The earth can shake... The sky come down... The mountains all... fall to the ground...
But I will fear... none of these things... Shelter me, Lord... underneath your wings..."

~ Buddy Miller


"Rock hard... Ride free... All your life..."
~ Rob Halford


Profile  Offline
 
 Post subject: Re: Microsoft offers to just 'Fix it'
PostPosted: Sat Feb 07, 2009 5:32 pm 
The Ultimate Metal Master
User avatar
Joined: Sun May 07, 2006 3:22 pm
Posts: 22349
Location: Mass.
Favorite Band: Iced Earth,Blackmore's Night,The Coop
Cool. I agree, if it didn't break in the first place my life when this thing has died twice would be so much friggin easier...

_________________
Image


Profile  Offline
 

Display posts from previous:  Sort by  

Topic Top
Post new topic Reply to topic  [ 2 posts ] 


Who is online

Rockers browsing this forum: No registered users and 1 guest

Panel

Top You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
Jump to:  
 cron
Back to top
Powered by electricity... what were you thinking? © 2006, 2007, 2008, 2009, 2010 80s Metal Server.
We need Beer! Created by the man under the bed